Not everyone with access to Eloqua can use PCO automatically. You need to add them as users in the PCO tool first.

Note: You must be logged in as an administrator to add users.

Adding New Users

  1. Click on Settings

This opens the Manage Users tab:

  1. Click the Add button

This opens a form where you'll enter the new user's details:

  1. Fill in the user details:
  • Username and Email address: Enter the user's credentials
  • User Role: Choose 'User' for standard users (only choose administrator for admin users)
  • Time Zone: Select the user's time zone so PCO converts email timestamps to their local time
  1. Click Save to complete the process

Note: New users receive an email with a login link where they can set their password.

Returning to the Home Screen

You can navigate back to the PCO Home Screen using the link in the Profile dropdown: